According to a senior official, the 1031 helpline has received a staggering 1,25,065 calls since Delhi Chief Minister Arvind Kejriwal relaunched it at a function here at Talkatora stadium on April 5.

The helpline was first introduced during Aam Aadmi Party's (AAP) 49-day stint in government after the 2013 Assembly polls, but was later discontinued. Reviving the helpline had been one of the major poll promises of AAP this year.

"Executives of the helpline answered 1,10,380 calls in the last one month. Of these, 510 complaints were marked to trained and authorised facilitators," the official said.
Of these 510 complaints, 252 were found to be fit for referral to the Anti-Corruption Branch, the official added. At present, there are 79 calls whch are pending scrutiny by ACB while 169 are being followed up. Seven cases have been disposed of and 25 cases were registered.
"Also, 6,000 calls were such that the complaints looked credible but the complainant could not provide proof and the cases were put under surveillance," the official said.
The helpline can be used by the public to lodge complaints in case they are harassed for bribes by government officials. The official said that the helpline also received many calls which did not pertain to corruption but were related to local grievances.
After scanning the calls, it was found that the highest number of complaints of corruption had come against officials of civic bodies, police, transport and Jal board. The official said that the government is trying to ensure that no call made on the helpline goes unanswered.

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