State electricity department sources said that the call centre is available at a dial of 135 and it can be accessed round the clock. Goa based Hello information services have been outsourced the contract to run the centre which will take feedback and respond to the complaints immediately.

The call centre will entertain complaints about outrages and breakdown from the consumers, who are currently finding it difficult to address their problems especially late night.
"The soft launch of the centre was held a month back and after that trials were conducted. We have now made it fully functional," a Power Ministry Official said.


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