Abuja: Airtel Nigeria, a unit of Indian telecom giant Bharti Airtel, has emerged as the best among four major GSM operators in the country in service quality parameters, according to a report by the sectoral regulator.

Airtel Nigeria recorded best performance when compared with Nigerian Communications Commission's (NCC) target on four parameters, namely Call Set-up Success Rate, Call Completion Rate, Drop Call Rate and Traffic Channel Congestion, the audit report for March and April, 2012 posted on NCC website showed.

Speaking on the NCC's Quality of Service (QoS) results, Airtel Nigeria, Chief Executive Officer and Managing Director, Rajan Swaroop said,

"We began the journey of building a network with the best quality of service about 18 months ago. I am glad today that our efforts have started yielding positive results."

This year, Airtel has embarked on several improvement initiatives including coverage expansion, capacity and quality enhancement. Airtel Nigeria recently launched the largest 3.75G network in Nigeria with coverage in 36 states and the Federal Capital Territory (FCT), Abuja.


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