Khattar said the complaints would reach directly to the office of Chief Minister. People should mention their phone number, email id and address in their complaint letters so that they could be called at the time of redressal of their grievances, he added.

Speaking at a 'Khula Darbar' programme at Kurukhsetra today, where he received about 900 applications from the public, Khattar said, earlier, people used to visit Chandigarh for the redressal of their grievances, but now the new system has been formulated to ensure that information about redressal of the complaints reaches the doorsteps of the people.

He assured people that necessary action would be taken to redress their grievances and the 'Sarkar Aapke Dwar' programme would be implemented effectively.

The Chief Minister said his key mantra was to ensure that the benefit of various welfare schemes reach every eligible beneficiary.

He said people, public representatives and officers should work as a family to ensure prosperity and overall development of the state.

He also gave the assurance that the functioning of the present BJP government in the state would be "different" from the previous governments since the inception of the state in 1966.

Khattar, who was on his first visit here after assuming the office of Chief Minister last month, thanked the people for bringing the BJP to power with full majority for the first time in Haryana's history.

Earlier, presiding over a meeting of senior officers of district Kurukshetra here, Khattar directed the concerned officers to generate awareness among the people about significance of having a bank accounts so that the various social security pensions could be directly deposited in their accounts.

He said, this would not only ensure transparency but also keep a check on irregularities in the distribution system.

He said that within next couple of months, beneficiaries would get pension directly through their bank accounts.

"Therefore, it is the duty of officers to motivate the people to open bank accounts in their nearest bank branches," he said, according to an official release.

He said that a scam in the distribution of old age pension has recently been unearthed in Karnal and added that similar checking would also be carried out in other districts of the state.

The Chief Minister said officers should remain sensitive towards the problems of people and give them a patient hearing and their aim should be to ensure that the benefit of various welfare schemes reach the grassroot level which is only be possible when they maintain regular communication with them.

Quoting the example of Prime Minister Narendra Modi, who described himself as ‘Pradhan Sewak’, the Chief Minister said that "we should also work with the same spirit".

He also directed the officers to convene meetings of Gram Sabhas at regular intervals to ensure maximum participation of people in the development works.

Khattar also asked officers to suggest formulas to enhance the recovery of electricity bills and minimise line losses which are about 80 to 85 per cent in rural areas and 20-40 per cent in urban areas.

In the meeting Khattar also stressed on ensuring the supply of canal water upto tail end and construction of separate toilets for girls and boys in schools and colleges.

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