Kolkata: Complaints against many public sector banks (PSBs) in West Bengal and Sikkim have risen as compared to new generation private sector and foreign banks during the year 2011-12 as compared to the previous fiscal.

Releasing the annual report of Banking Ombudsman's office for West Bengal and Sikkim in Kolkata on Friday, Banking Ombudsman M S Soy said the private and foreign banks were found to be more serious in dealing with complaints as compared to PSBs.

The reduction in the number of complaints against private and foreign banks was quite noticeable, Soy told reporters in Kolkata.

Among the PSBs, SBI and its associates topped the list, receiving 1251 complaints in 2011 12 as against 1119 in the previous year, according to the report.

United Bank of India (UBI) was the second highest at 246 (250 last fiscal), followed by UCO at 209 (148), Allahabad Bank at 135 (160), Bank of India at 126 (102) and PNB at 85 (74).

Among the new generation private banks, ICICI Bank received lower complaints at 356 (567), HDFC Bank at 341 (535) and Axis Bank at 203 (252), it said.

Regarding foreign banks, all of them operating in West Bengal and Sikkim had reduced number of complaints against them in 2011-12 as compared to 2010-11, the report said.


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