Ringing Bell has on the other hand accused the BPO company, Cyfuture, of having failed in handling the huge traffic of customer calls.

Cyfuture Founder and CEO Anuj Bairathi said, "We were always sceptical of Ringing Bells and their business model. After several rounds of discussions with their management team and when they showed us names of senior politicians visiting their launch event, we decided to take up their project”.
      
“The first few days after the phone was unveiled, the call-centre number received lakhs of calls which were attended and promptly responded to and even Ringing Bells was happy with our services,” he said.

“However, when we started asking for our payments, which were to be made to us on a weekly basis, they started making false allegations and abruptly decided to terminate our services citing unsatisfactory services.
 
Refuting the charges, Ringing Bells said people approaching helpdesk were unable to connect and the company directly received thousands of complaints from customers in this regard.