New Delhi: Delhi Chief Minister Sheila Dikshit on Friday directed all departments, brought under purview of a new law that makes babus liable to pay penalties for delay in delivering public services, to put up hoardings outside their offices explaining provisions of the act.

Dikshit issued the directives as, in most of the cases, citizens have not come forward to claim financial penalty from officials even if there has been delay in delivering services to them within government stipulated time-frame, sources said.

The Chief Minister reviewed implementation of the Delhi Right of Citizen to Time Bound Delivery of Services Act, which had come into effect on September 15.

As per provision of the legislation, officials are liable to pay financial penalty to applicants if they fail to deliver services like issuance of ration card, driving license and electricity connection within stipulated time-frame.

"The Chief Minister has asked all the departments brought under the purview of the law to put up hoardings outside their offices explaining provisions of the law," a senior official said.

Initially, the government had brought 32 services under the ambit of legislation and added 12 more last month taking the total number of services to 44.

The citizens can file application online to get these services which are being provided under eSLA (electronic Service Level Agreement. -SERVICES 2 LAST

Under eSLA, all departments, which were brought under the ambit of the legislation, have put in place a service delivery mechanism for the citizens for processing of their applications.

Officials said a staggering 1.42 lakh applicants sought various services from the Delhi government in the first one month since the new law was enforced.

However, the number of citizens claiming penalty is very low.

As per provision of the Act, issuance of new driving license as well as renewal of old license will have to be done by the department within one day, failing which the concerned official will have to pay a penalty of Rs 10 per day upto a maximum of Rs 200 to an applicant.

Similarly, private power discoms will have to provide a new electricity connection within 35 days. MCD and NDMC will have to issue birth and death certificates in seven days.

Also, domicile, income and nationality certificates will have to be issued by the revenue department within three weeks.

The city government has already launched a campaign in print media and FM radio channels to make people aware about the legislation.

(Agencies)