New Delhi: Buoyed by people's response, Delhi Government has decided to bring around 60 more public services under the purview of a new law that makes babus liable to pay penalty to citizens for delay in delivering desired services within the prescribed time limit.

Currently, 44 services offered by 16 departments are the ambit of the Delhi Right of Citizen to Time Bound Delivery of Services Act which had come into effect on September 15.

Officials said a staggering 6.13 lakh applications were received from citizens seeking various services under the provision of the legislation till Thursday.

Chief Minister Sheila Dikshit, who has been personally monitoring implementation of the scheme, held a meeting with top officials of various departments and agencies implementing the legislation.

After the meeting, officials said 25 more services will be brought under the ambit of the law within a week while another 34 services will be included by February next year taking total number of services under the law to more than 100.

As per provision of the legislation, officials are liable to pay financial penalty of Rs 10 per day upto a maximum of Rs 200 to applicants if they fail to deliver services like issuance of ration card, driving license and electricity connection within stipulated time-frame.

In the meeting, Dikshit criticised Transport department for failing to deliver certain services to citizens within stipulated time-frame to which officials of the department explained that the delay has been caused as the private entity which was given contract to install certain electronic appliances is yet to complete the work.

Dikshit strictly ordered the department to remove all bottlenecks in compliance of the new legislation. The Chief Minister, however, expressed satisfaction over performance of most of the departments.

"Transport department is the only department where pendency has been reported as the contractor has not been able to install appliances to generate required documents," said an official.

Under the provision of the act, the citizens can file application online to get 44 services which are being provided under eSLA (electronic Service Level Agreement.

Officials said after a week's time, transport department will be required to issue a second copy of driving licence as well as an international driving licence to an applicant
within two days' time, the excise department will have to grant licence for serving liquor at home in excess of possession limit within 15 days while online registration of shops and establishments by MCD will have to be completed by one day after submission of application.

Similarly registration of group housing societies will have to be done within 60 days of filing application, new domestic water connection will have to be given within 35 days, permission for serving liquor at a place other than the licensed premises will have to be granted within four days and temporary registration of vehicles will have to be issued within 15 days.

Officials said it has been decided to set up separate help desks at the premises of all concerned departments to facilitate submission of applications for service delivery and scrutiny of applications at the time of submissions.

Such home desks will also provide Internet services to the applicant for tracking the status of their applications.

(Agencies)