New Delhi: Airports of Delhi, Mumbai and Hyderabad are among the top five airports in the world providing international standard services.

Airports Council International (ACI), a global body of airports, has adjudged Delhi's Indira Gandhi International (IGI) airport as second best after Seoul's Incheon airport in the category of airports handling 25-40 million passengers per annum (MPPA) for their service quality for the year 2012.

Mumbai's Chhatrapati Shivaji International airport was adjudged the third best in this category, an ACI statement said.


Indira Gandhi International Airport, Delhi

It is one of the busiest airports in India. With the commencement of operations at Terminal 3, IGI has become India's and South Asia's largest and one of the most important aviation hub.
Chhatrapati Shivaji International Airport, Mumbai
The airport is named after the 17th century Maratha Emperor, Chhatrapati Shivaji Bhosle. It has five operating terminals.
Rajiv Gandhi International Airport, Hyderabad
The airport named after former Prime Minister of India, Rajiv Gandhi. It is the second public-private partnership venture in the Indian airports.
Incheon International Airport, Seoul
It is in South Korea. The airport has enough reasons to make it world’s best airport with the facilities of a golf course, indoor gardens, a museum and a duty-free shopping mall.

Hyderabad's Rajiv Gandhi International airport (RGI) has bagged the second position for their service quality in the category of five to 15 MPPA. Japan's Nagoya airport was adjudged the best in this category.

In the Asia-Pacific region, Delhi airport was adjudged as fourth in the 'Best Airports by Region' across all categories. Seoul's Incheon ranked first, Singapore's Changi second and Beijing was placed at the third spot.

The annual service quality passenger survey undertaken by ACI,  measures customer feedback on a range of service delivery parameters that track the customer experience at an airport from the moment of arrival to the departure gate. Analysis of this "real-time" data, recorded on the day of travel, serves as a guide for better aligning service provision with customer expectations.

The ASQ Awards have become the world's leading airport passenger satisfaction benchmark.


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