The incident happened on the night of August 18 when the woman, Prachi Kaul, availed the Hyundai Accent of 'Easy Cabs' on her return from Pune. The woman's husband Kapil Kaul posted the details on Easy Cabs Facebook page which elicited a generic apology from the company saying it would 'look into the matter'.

When asked about the incident, Easy Cabs Chief Operating Officer Rajesh Munjal said 'smoke billowed' out of the bonnet of the running car due to problems with its air-conditioning and that the car was 'serviced two days back'.

But available records say that the car, with vehicle number DL1RX6610, last went servicing two years ago, in April 2013. The company later issued a statement saying, "We wish to place on record that the car was not completely burnt as claimed by the complainant."

It 'completely' regretted the inconvenience caused to the passenger and said, "Being a customer centric company, we are obviously saddened by it and have immediately conducted a detailed investigation internally in the same."

Latest News from State News Desk