New Delhi: Aimed at bringing transparency in public dealings and checking corruption, the Electronic Delivery of Services Bill (EDS), 2011, was tabled in Parliament on Tuesday. (Agencies)
The Bill seeks to reduce the interface between public and government officials to save time and costs as people will get access to documents like driving licence and other permits online.
The EDS Bill allows for "delivery of public services through electronic mode including the receipt of forms and applications, issue or grant of licence, permit, certificate, sanction or approval and the receipt and payment of money."
Once the bill is cleared by Parliament, the Centre as well as the states will have to deliver the said public services electronically within five years of the commencement of the Act.
The period may be extended for a further period of up to three years in consultation with the Central Commission or the State Commission, the Bill said.
"Every competent authority shall publish within 180 days from the commencement of the Act, the list of all public services to be delivered through electronic mode," it added.
The Bill requires each Ministry or Department to identify the basket of citizen-centric services to be delivered through the electronic means along with the delivery channels, with stipulated timelines and service levels for each service.
An aggrieved person may file a complaint under the Grievance Redressal Mechanism, the Bill proposes penalties of up to Rs 5,000 for officials in case they fail to adhere to the norms.
In case of persistent default, the penalty may extend up to Rs 20,000, the Bill said.
The Bill also envisages setting up a Central Electronic Service Delivery Commission and a State Electronic Service Delivery Commission to monitor the implementation of the Act on a regular basis.
Any person aggrieved by the order of the Grievance Redressal Mechanism may make a representation to the Central Electronic Service Delivery Commission or the State Commission as the case maybe, the Bill said.
New Delhi: Aimed at bringing transparency in public dealings and checking corruption, the Electronic Delivery of Services Bill (EDS), 2011, was tabled in Parliament on Tuesday.