In August alone, 10.98 lakh claims were settled and the percentage of claims settled within the mandated time-limit was 98.90 percent, Labour and Employment Ministry said in a statement.
"Importantly, as a result of constant upgradation in the standards of service delivery, 39 percent of the claims were settled in a mere 3 days while more than 73 percent were sorted out within 3 days," it said.
The Ministry said as part of the customer satisfaction initiative, EPFO has launched a special drive to redress grievances. Under this initiative, the Organisation was able to redress 27,056 complaints in August alone.
Besides, 47,722 grievances were settled in the last two months, the statement said.
In a related development, Central Provident Fund Commissioner K K Jalan informed that the process of issue of Certificate of Coverage (CoC) under social security contribution has been decentralised.
It would benefit workers in countries with whom India has signed the social security agreement. Such agreements have been signed with 17 countries and 9 of them have been operationalised.
The certificate can be obtained from the field office concerned instead of head office as in the past.


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