Facebook has launched a public campaign to defend its free Internet platform Free Basics in response to consultation paper floated by The Telecom Regulatory Authority of India (TRAI) on regulatory framework for differential pricing for data services.
The social media apprehends that the regulator may ban its Free Basics platform, which allows access to some websites and applications, and hence launched a massive campaign to gather support in its favour.
According to sources, Facebook in a letter to the regulator, has said that despite clear and timely efforts by millions of Indians to send their comments, "someone with access to designated TRAI email account appears to have blocked receipt of all emails from Facebook to that TRAI account."
It said that during its query its found that "on December 17 at 5.51.53 GMT, an individual with access to the Trai email account designated to accept comments took action that blocked Facebook from delivering any additional email to that address."