The Department of Telecom (DoT) wants TRAI to ask telecom operators to disclose whether they have enough infrastructure and capacity to serve customers effectively, sources said.
The move is part of DoT's efforts to curb the menace of call drops and also let people to make a concerted decision while choosing a operator.
According to sources, Telecom Minister Ravi Shankar Prasad has already spoken to TRAI Chairman RS Sharma asking him to come out with guidelines which mandate telecom operators to disclose such information to the customers besides the government and the regulator.
The Prime Minister had last week voiced serious concern over the menace of call drops and asked officials concerned to take urgent steps to address it as it affects the common people.

The problem of call drops has become rather serious in the last 3-4 months and DoT has asked the telecom operators last week fix it speedily. The operators have sought 30-45 days to address it.


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