New Delhi: The Centre has undertaken a mammoth task of training frontline personnel in states who are working on key development programmes aimed at improving public service delivery system.

Officials said that about a dozen state-specific programmes have already been earmarked and training of the people involved in executing it at the ground level are in full swing in many states.

The Centre is spending crores of rupees to groom state governments personnel involved in public service delivery chain through its ambitious 'Intensive Training Programme'.

"The ITP is an unique project being implemented in the states. The Central Government, in coordination with state governments, is training ground level staff who directly interface with people on various pro-public development programmes," said Upma Srivastava, Joint Secretary in the Department of Personnel and Training (DoPT), which acts as a nodal agency for its implementation.

She said at present over a dozen programmes are being implemented in Madhya Pradesh, Odisha, Maharashtra, Gujarat, Uttarakhand and Uttar Pradesh among other states.

The project under the intensive training programmes are chosen jointly by the Centre and the concerned states and necessary infrastructure and training support through Administrative Training Institutes (ATIs).

Under the plan, the State ATIs are expected to submit the Approach Paper with work or action plan formulated in consultation with the select line department for implementing the project for the Centre's approval.

During 2011-12, funds amounting to about Rs 4.21 crore have been released to 15 State ATIs till December 2011 for intensive training in more than 50 districts under this programme.

The Centre is likely to add more districts under various States in the programme.

The ITP was first mooted in the tenth five-year plan (2002-07).

"The quality of service rendered to the citizens at the district and sub-district level is primarily dependent on the knowledge, skill and attitude or behaviour of the personnel working at the cutting edge level.

"These personnel are the citizen-interface of the Government and for effective services, the orientation and motivation of these personnel is important," another DoPT official said.

Some of the sectors covered under the programme include – school education, public distribution system, public health, revenue, water and sanitation, integrated child development services and Police.

The project is being implemented as part of the National Training Policy (NTP) of the government aimed at improving the competencies of its personnel among other capacity building measures.

Encouraged by the outcome of its ITP plan, the Centre has created a special website '' giving details of the project and asked the States to put details and achievements of the programmes on it.

"The DoPT is organising two-day training programme starting tomorrow in Pune to groom trainers. They will be taught among other things upload documents related to the projects being implemented by them," the official said.

The Government is regularly monitoring the success of the project being implemented by the States under the 'ITP-Training for All'.


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