The announcement was made yesterday by state Road Transport Minister Vijay Rupani as part of the government's exercise to reduce the road fatalities involving buses of state-owned Gujarat State Road Transport Corporation (GSRTC).

"In coming days, we will launch our own Twitter handle, where passengers can send their grievances and complaints through their tweets. Our staff will try to resolve these complaints as soon as possible," said Rupani.

"We are also in the process of launching two helpline numbers, including a toll free number, where passengers can lodge their complaint," he said, expressing concern over two recent accidents where at least 50 persons lost their lives.

According to him, the state government is also planning to buy new buses and replace them with those which are unfit as per the set standards.

"As per our standard, any bus which is either 8 years old or has operated for 8 lakh kms is unfit and needs to be replaced. As of now, around 250 out of total 8,052 buses are unfit, as per these criteria. This year, we are planning to buy 1,600 new buses and put them into service in phase-wise manner," Rupani added.

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