Patna: There has been improvement in the quality of various services in rural Bihar over the past four years with the health facilities leading the improvement rate at 86 percent, according to a survey.
As many as 86 percent of the people are satisfied with improvement in health facilities with the certificates and schools following at 77 percent and 76 percent, a citizen report card on public services in rural Bihar (2012) said in its summary of findings based on a survey carried out by AC Nielsen.

The improvement in services related to pension and ration shops under Public Distribution System (PDS) was recorded at 76 per cent and 72 percent respectively, while the same for Anganwadis and MGNREGS stood at 71 and 86 percent respectively, Bangalore-based NGO Public Affairs Foundation (PAF)'s Executive Director Sita Shekhar said at the release of the report card.

However, the grievance redressal has been found to be the worst performing among the eight public services in Bihar recording a rate of 36 percent, she said. On satisfaction level of the people with various services, the pension topped the chart at 81 percent to be followed by health facilities (80), certificates (78), ration shops (78), Anganwadis (71) and MGNREGS (65), but grievance
redressal at 47 percent and MGNREGS at 30 percent featured prominently when asked about to identify services with which they have been most dissatisfied with, she said.


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