Earlier, a flier had to travel to about 30 kms from the airport to appraisals counters at Jhandewalan area in the national capital to declare expensive jewellery and to take a certificate in this regard.

"The facility for issuing jewellery appraisal certificate to the passengers departing from India for foreign destinations carrying gold or silver jewellery for their personal use has been started from the Indira Gandhi International airport," Commissioner of Customs (IGI airport) Arun Kumar said.
    
He said the counter at the airport is in addition to the facility being provided at the Jhandewalan complex. International fliers can use the facility on all days between 10 AM-5 PM, except Saturdays, Sundays and gazetted holidays at the airport connect building, T-3, IGI airport, Kumar said.

The new counter will be issuing jewellery appraisal certificate which can be shown to customs officials upon their return to avoid payment of duty on items declared by them.
     
There are already counters at the airport to declare personal items like watches, sun glasses and others being taken by fliers and airline crew. Passengers for long have been demanding opening up of valuation counters at the airport.
    
Hearing a Public Interest Litigation in this regard, the Delhi High Court has recently asked customs to have an additional counter inside or near the airport in case the appraisal counter from Jhandewalan cannot be shifted.

"No appraisal counter which can give export certificate is available at IGI Airport and for getting the assessment; passengers are directed to Customs House at Jhandewalan, which is 30 kms distance-- the same causes inconvenience to the passengers," the petition had said.

The customs department has also started a 24x7 help desk in departure and arrival halls, and introduced feed back forms to get suggestions and views from the passengers to further enhance quality of services.

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