Noting that Kejriwal has discontinued the 'Janta Darbars', he said in his tweet on Thursday night that ‘systems have to be built for effective public grievance redressal and it can't be done single-handedly’.

After his first 'janta darbar' ended in a total chaos last week, Kejriwal had said that there would be no such public meets and the government will open new channels where people can report their grievances online, via post and through calls.
    
Digvijay recalled that as Madhya Pradesh Chief Minister in 1994, he had set up a separate Department of Public Grievances Redressal, which registered complaints and these could be tracked online.
    
The Congress general secretary said that as chief minister, he also used to meet people daily for two hours each day without appointment and Sheila had also done the same thing in Delhi for the last 15 years.
    
Sheila had enacted the Right to Citizen Services Timely Delivery Act 2011 in Delhi under which a Commission could summon any officer, he said.

(Agencies)

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