The desk at the headquarters here was created at the instruction of NDRF chief O P Singh that there should be no delay in reaching out to the people who have managed to upload their posts on Twitter or Facebook.
It has picked up over 1,000 tweets and posts and also provided response about the status of the requests. The Information Technology wing of the force, which is being manned round-the-clock by a posse of over a dozen NDRF personnel, is posting assurances to every SoS message made online in the wake of the flood crisis in the southern metropolis.
The force is responding with messages like 'noted', 'we will do the needful', 'will do our best possible', 'noted and passed to field teams' and 'pls provide full address' to calls for help by Chennai dwellers.
Singh is getting hourly updates on his personal mobile phone about the social media response of the force and has also instructed the team to ensure that "each and every" tweet, email, WhatsApp message, SMS or phone call is acknowledged.
The calls received on the two helpline numbers -011-24363260, 09711077372 -are routed to the NDRF On-Site Emergency Operation Coordination Centre (OSOCC) at Kilpauk in Chennai via satellite phone updates, Information Technology wing head of NDRF Krishan Kumar said.

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