New Delhi: Bank customers may soon get better services as Reserve Bank of India (RBI) is going to form a new set of rules based on M Damodaran Committee report. The RBI had announced to form this committee in the monitory policy of last financial year.

According to the committee report, not only customer service level will be enhanced but also strong steps against inefficient officers will be taken. Besides this, banks may be asked to resolve various customer grievances within 24 hours after the registration of complaint.

The committee report suggests dealing with those problems of customers which are related to new techniques such as using ATM and credit cards.

The banks will be required to tell the customers beforehand about the expected time they would take for providing various bank services, the report said.

There are 15 offices of Banking Ombudsmen spread across the country. The panel is also said to be in favour of giving more power to the Banking Ombudsman. Though the ombudsmen have the right to listen to the customer complaints, it lacks in authority to act against banks.

According to sources, the recommendations of M Damodaran Committee will be included in the annual monetary policy of May, 2011.

JPN/Bureau