New Delhi: Hospitals in India will now be recognized on the basis of  feedback from the patients. The government has now decided to consider patient satisfaction mandatory for recognizing hospitals under the Quality Council of India (QCI).

At present, the hospitals are recognized on 62 standards like cleanliness and bette treatment facilities to name a few. But the satisfaction of the patients has been undermined. Therefore, the government has decided to include the patient satisfaction in the set standards.

Under QCI policy, the discharged patients will be surveyed about their experiences in the hospital. QCI General Secretary Dr Girdhar J Gyani said, “The survey will be carried out by independent agencies but before that, the QCI wants a discussion on the issue.” In this regard, a two-day conference on Indian Quality in health sector is being organized in Bengaluru from Saturday.      

According to the QCI, the patient satisfaction is not being given importance; especially the long tardy discharge procedure is a painful task.

Gyani said, “The delay in getting discharged from hospital erases all the interests of the patients. This calls for the need to collect the viewpoints of the patients too.”

However, the task of recognition of hospitals is a challenge in itself as there are 40,000 hospitals in the country out of which only 138 hospitals have been recognized by the National Board of Accreditation for Hospital (NABH). Hence, bringing all hospitals under the QCI norms would not be a realistic idea though the QCI under the Commerce and Industry Ministry is trying to involve more number of hospitals.

JPN/Bureau