Lucknow: Good news for the people of Uttar Pradesh. You don’t have to come to the state capital to seek your grievances to be addressed by the government machinery. In a novel initiative to boost up its image of being a people friendly government, Chief Minister Akhilesh Yadav has suggested to set up a call centre to make return calls to people whose calls he could not answer.

Earlier, people used to come to Lucknow to get their grievances registered.

The call centre established at the office of Lohia Trust on Vikramaditya Marg receives such phone calls not only from the chief minister’s office but also from some three dozen ministries who are directly under Akhilesh Yadav.

The team comprises nearly half a dozen youth who operate from the second floor of the trust building.

Under the new policy, anyone can give suggestions for the betterment of the governance or any information in this regard. Akhilesh Yadav is also mulling to extend the call centre service launched by him during the assembly elections.
The complaints and suggestions will be sent to the Chief Secretary after which it will be forwarded to relevant departments for appropriate action. The person’s phone number will also be recorded along with his complaint.

Realizing the importance of his accessibility to the masses soon after assuming the charge of UP Chief Minister, Akhilesh was quick to open the door of 5-Kalidas Marg (Official residence of the CM of Uttar Pradesh) to people, who have been thronging the place in extraordinary large numbers.