Chandigarh: Haryana's Power Minister Ajay Singh Yadav on Sunday said consumers can now register their grievances online with the computer-based Consumer Grievance Redressal System. (Agencies)
The new computer-based Consumer Grievance Redressal System (CGRS), launched by the Dakshin Haryana Bijli Vitran Nigam (DHBVN) has also been adopted by the Uttar Haryana Bijli Vitran Nigam (UHBVN), he added.
The Minister said under this system, the employees are bound to redress the grievances within stipulated period. "After the specified time, the grievance would automatically go to the senior officer. Each grievance will have set number of days in which it needs to be redressed failing which the grievance will go to the next officer concerned.
"The next officer will also get the predefined number of days for redressal of the grievance failing which the grievance would move up in the hierarchy. Eventually, in the end, the grievance, if it has not been addressed, would reach the inbox of the officer highest in the hierarchy," Yadav said in a release here.
He said the system has the facility of tracking also through a unique complaint ID generated at the time registering the complaint. The computer based Consumer Grievance Redressal System is operational through the Nigams' websites www.dhbvn.com or www.uhbvn.com.
"In case any consumer does not have the computer and Internet facility, he can use this facility in any office of the Operations Wing of DHBVN. The computer operator in the office will help the consumer in registering his complaint in the system," he added.
Chandigarh: Haryana's Power Minister Ajay Singh Yadav on Sunday said consumers can now register their grievances online with the computer-based Consumer Grievance Redressal System.