Amenities and services cover a broad segment from availability of information to catering. Food is always an important concern area for passengers and they want both quality and hygiene of food to be improved.

The Make Railways Better survey conducted by LocalCircles, a citizen engagement platform, first asked passengers to rank priorities in terms of the focus for the year.

35 percent listed amenities and services as the top priority followed closely by safety at 30 percent and cleanliness at 19 percent as top priority. There are about 1.5 lakh citizens who participated in the survey.

One of the biggest issues that passengers identified was that cancellation and change in timings of their trains should be informed via SMS, according to survey.

Among other suggestions, passengers want that train departure timing or cancellation should be informed via SMS. They also wanted effectiveness of the information on helpline to be improved. Effectiveness of the information display at station was also suggested as a major area of improvement by the citizens.

Latest News from India News Desk