In order to provide value to passengers in the different regions, popular items from the north, south, east and western parts of the country will be introduced in the Rajdhani, Shatabdi and Duronto trains, said a senior railway official.

Passengers will also be given the option of going for pre-cooked food of reputed brands on the Rajdhani, Shatabdi and Duronto trains, the official said, adding that the reputed brands will be introduced with the approval of the zonal railways.

 

HIGHLIGHTS

After complaints of bad quality food being served in trains, the Indian Railways has decided to change its catering policy.

Railways will also introduce a third-party audit of the catering service.

Popular items from the north, south, east and western parts of the country will be introduced in the Rajdhani, Shatabdi and Duronto trains.

Welcome drinks will be served to all passengers in the AC classes, there will also be provision for sugar-free meals for diabetic passengers.

Pantry cars will have complaint/suggestion books for passenger feedback

Apart from that, if a train is running late by more than two hours, the passengers will be served with tea, coffee, other refreshments and meal.

Welcome drinks will be served to all passengers in the AC classes, as per the revised menu. There will also be a provision for sugar-free meals for diabetic passengers.

There will also be third-party audit of the catering service to examine the quality of food, hygiene and cleanliness in the pantry car and base kitchen, which will be carried out alongside the in-house audit, said the official.

Pantry cars will have complaint/suggestion books for passenger feedback, the official said.

The railways are all set to install hot boilers and freezers to keep the food-stuffs fresh and edible. In hot-boiler, packets of pre-cooked meals will be warmed up. To ensure free movement of food trolleys, the passages and the area along vestibules have been asked to keep free of luggage.   

The waiters will have to sport neat and clean dress and behave in a docile manner. The passengers of AC coaches will receive welcome drink during the beginning of journey.

Apart from that, if a train is running late by more than two hours, the passengers will be served with tea, coffee, other refreshments and meal.

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