"It is reiterated that the instructions issued by the Reserve Bank should be adhered to by direct as well as sub-member banks in the NEFT, in both letter and spirit," RBI said in a notification.
It has asked banks to educate all their staff about the National Electronic Fund Transfer (NEFT) process in general and extension of the facility to customers and charges applicable on the service, it said.
Banks should ensure that NEFT applications forms with
proper instructions are made available at all branches, it said.
The charges applicable on NEFT transactions should be displayed at all branches or locations of the bank where NEFT transactions can be conducted, it said.
It was also observed that, in many cases the officers/staff dealing with the NEFT desk at different branches were not aware of many of the above features of NEFT and customers were not guided properly.