New Delhi: Samsung India Electronics Pvt Ltd have been asked by a consumer forum here to pay Rs 10,000 to one of its customers for selling him a faulty mobile phone and then failing to get it repaired.
The compensation was awarded by the Central Delhi District Consumer Disputes Redressal Forum after Samsung offered to settle the matter by paying Rs 10,000 to complainant Mulk Raj Manchanda.
"We have examined the record and have found that the instrument, purchased by the complainant (Manchanda), has not given him due service/facilities. The same could not be repaired by the seller as well as by the service provider of Samsung India Electronics Pvt Ltd.
"We are of the view that the amount of Rs 10,000 as offered by opposite party three (Samsung) will be sufficient to meet the claim of the complainant in all respect, including the purchase cost of the mobile phone as well as compensation and litigation charges.
"We allow the complaint with the direction to Samsung to pay the complainant Rs 10,000 on returning the mobile phone by him to opposite party 3," the bench presided by B B Chaudhary said.
In his complaint, Manchanda had alleged the Samsung mobile phone which he had purchased on December 29, 2009 for Rs 5,300 did not function properly and had a faulty battery.
He had also alleged the Samsung's authorised dealer from whom he had bought the phone had assured him that if the device gave any trouble then free service for five years would be available and if the trouble persists, the mobile handset would be replaced.

Manchanda had taken the mobile twice to repair at the Samsung's authorised service center, but both the times the phone was returned without any result despite changing the mother board of the device, Manchanda had further said.
Samsung, which had not appeared before the forum initially, made a submission before it on September 27 that it will settle the matter by making a total payment of Rs 10,000 to Manchanda and the amount would include the price of the mobile phone and other charges as claimed.


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