The Telecom Regulatory Authority of India (TRAI) had yesterday floated a consultation paper seeking public view on the proposal.
"It appears that a consumer relief measure against call drops would be effective only if it reaches the affected consumers. These measures could extend from not charging the consumers for dropped calls to compensating them by crediting talk-time or amounts in their accounts," the TRAI paper said.
The regulator proposed that any call which gets dropped within five seconds would not be charged, and in case a call gets dropped any time after five seconds, the last pulse of the call should not be included for the purpose of charging.
TRAI has come out with the paper more than a week after Prime Minister Narendra Modi expressed concerns on call drop problem being faced by consumers across country.
"Call drop is a problem faced by consumers so they should be directly compensated," TRAI Chairman R S Sharma said.
The call drop problem during peak hours in one year has almost doubled, as per a report of the regulator.


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