"IT has revolutionized our customer interface over the last few years. We intend to continue the process," he said in the Lok Sabha.
He announced several initiatives such as proliferation of cash accepting Automatic Ticket Vending Machines and ticketing on mobile phones in the unreserved segment.
As per the budget proposal, waitlisted passengers will get automatic PNR status update once their tickets get confirmed. Train running information system will be installed at rail premises to facilitate dissemination of information about trains on real time basis.
Online booking of meals on trains for selected enroute stations and introduction of electronic transmission of railway receipts for freight customers has been ensured. Kharge also announced computerization of claims settlement process.


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