"Care should be taken to ensure that users have the greatest possible access to internet-based content, applications and services of their choice," said the World Bank in a report.
"But traffic management measures, while legitimate, should not reduce the enjoyment of fundamental rights and freedoms, particularly freedom of expression," the report said.
The bank in its voluminous 350-page report 'World Development Report 2016: Digital Dividends said the balance here should be carefully calibrated so that network operators continue to have incentives to build out and continuously improve networks and network capacity.
Weighing its view on net neutrality, the international financial institution in its report refer to the debate in many developing countries like India and offers made by companies like Facebook.
"The recent trend to develop services in which some basic content can be accessed free of data charges (such as Facebook's Free Basics or Internet.org), while other content is subject to data charges, would appear to be the antithesis of net neutrality and a distortion of markets," it said.
"Nevertheless, some defend the practice as a means of extending internet use in low-income countries. In India, following protests, some participating organisations withdrew support to Airtel Zero and Internet.org, as the regulator indicated that these platforms do not provide equal treatment to all online services," the report said.