The civic body and the service providers, however, claim that no formal complaints have been received in this regard.
"When the service was launched initially it used to work fine though the network connectivity was limited to inner circle but it was seamless. But for past 6-8 months, there is no signal and users have to log in multiple times to get connected if at all it is successful," Atul Bhargav, President of New Delhi Traders Association, said.
NDMC had partnered with Tata Teleservices to provide the service in inner and outer circles of Connaught Place, one of the significant business and leisure centres in the city.
The civic body claims that the service which was launched in November last year is the largest in India.
At a time, the service can be availed by 5,000 people with a speed of 512 Kbps. The first 20 minutes (within a 24 hour period) are entirely free after which scratch cards can be purchased in various denominations in the market. The password for the Wi-Fi will be sent to users via SMS once they login to the hotspot from the Wi-Fi settings. But the people seem to be disappointed with the service.
"There are no fixed hotspots where network is better or low. To log in once you have to keep on trying for twenty minutes and by that time you have moved to another location. I frustratingly switch to my cellular data usage only," said a visitor, Rishika.